Warranty Policy
Dear customers, Tattoo Nha Trang applies the following warranty policy:
1. Warranty Conditions
1.1 Applicable Warranty
– Manufacturer’s defect
– 1-for-1 exchange within 30 days (from the order date, for the same type and price)
– If the customer does not agree to exchange within the same product group, Tattoo Nha Trang will receive and send the item for warranty as per the manufacturer’s policy.
– Products under warranty must meet return/exchange conditions.
– After 30 days (from the order date), Tattoo Nha Trang will receive and send the item for warranty as per the brand’s regulations.
– For tattoo machines assembled from multiple parts, the warranty only applies to the faulty part.
- Example: A Bishop Wand machine consists of a motor body and a grip. If the motor is faulty but the grip is not, only the motor will be covered under warranty.
– For tattoo ink, mixing solutions, aftercare creams, anesthetic, etc.: Exchanges accepted within 7 days (from the order date). Returned items must be inspected by the store first.
1.2 Non-Warranty Cases
– User-induced damage
– Failing to meet manufacturer or supplier warranty conditions (e.g. cracked, broken, scratched machine body, customer self-repair, dirty device)
– Machine not in original 100% condition (including box, labels, packaging, etc.)
– For cases not eligible for warranty, we will support receiving and sending products to the brand for repair. Customer will cover any arising repair costs.
2. Warranty Time
– Domestic warranty in Vietnam: 7 – 15 days (from the day we receive the product)
– Manufacturer warranty (shipped abroad): 45 – 60 days (from the day we receive the product)
– All products will be warranted and repaired in accordance with the brand’s and distributor’s standards.